Plusnet Customer Service

Plusnet Customer Service Review

If you are an existing Plusnet customer looking to contact Plusnet, you can find their contact page here. Here are some of the latest deals on offer from Plusnet Broadband if you’re a new broadband customer.

Plusnet Unlimited Fibre offers download speeds of 36 Mbps and upload speeds of up to 9 Mbps and is ideal for a few devices connected to Wi-Fi. Plusnet includes unlimited broadband and line rental with its deal and new customers get a Plusnet Reward Card. The Plusnet Reward Card is a prepaid Mastercard and can be used anywhere Mastercard is accepted.

Unlimited Fibre 

Unlimited Speeds


36 Mbps

  9 Mbps

18 Month Contract

Free Set Up!

£21.99 Per Month

£0 Up Front Cost!

Plusnet Unlimited Fibre Extra offers average download speeds of 66 Mbps and upload speeds of 19 Mbps and comes fully unlimited. New customers can get a Plusnet Reward Card worth £60 and up. There are no set up or connection fees making Plusnet a great choice for customers.

Unlimited Fibre Extra

Unlimited Speeds

66 Mbps

19 Mbps

Free Set Up!

£50 Reward Card!

18 Month Contract

£23.99 Per Month

£0 Up Front Cost!

Plusnet Full Fibre 74 Offers 74 Mbps download speeds and 19 Mbps upload speeds with unlimited bandwidth and no connection fees. New customers get £50 reward mastercard.

Full Fibre 74

Unlimited Speeds

74 Mbps

20 Mbps

Free Set Up!

£50 Reward Card!

24 Month Contract

£23.99 Per Month

£0 Up Front Cost!

Plusnet Full Fibre 145 offers download speeds of 145 Mbps and upload speeds of 30 Mbps for medium and large households. New customers get a £60 reward card for signing up on an 18 month contract.

Full Fibre 145

Unlimited Speeds

145 Mbps

 30 Mbps

Free Set Up!

£60 Reward Card!

24 Month Contract

£27.99 Per Month

£0 Up Front Cost!

Plusnet Full Fibre 500 offers 500 Mbps download speeds and 75 Mbps upload speeds from £37.99 per month based on an 18 month contract. New Plusnet customers get a Reward  Mastercard worth £75!

Full Fibre 500

Unlimited Speeds

500 Mbps

  75 Mbps

Free Set Up!

£75 Reward Card!

24 Month Contract

£37.99 Per Month

£0 Up Front Cost!

Plusnet Customer Service Ranking from OfCom

Plusnet Broadband has routinely finished as one of the Top 2 broadband providers in the UK for the past three years in a row. OfCom released their annual report for “Overall Customer Satisfaction”, with Plusnet getting a massive 93%.

Plusnet Broadband Ranking From OfCom

Plusnet Customer Service Rankings from OfCom

As you can see from the infographic Plusnet has a huge 5% gap between 1st and 2nd place as just 1% separates #3, #4, and #5. In terms of reliability, Plusnet was within 2% of having the most reliable broadband service based on customer feedback.

Plusnet Unlimited Fibre Extra from £24.99 per month on an 18 month contract and £70 Reward Card for New Broadband Customers. Click to see offer on official Plusnet Website.

When Is Plusnet Customer Service Available?

Answer: Plusnet customer service is available 24/7 and you can phone them or chat live. You can find their contact page here: If you have Twitter you can message them or comment for a prompt reply. 

If you are looking for the cheapest prices for ADSL 10 Mbps broadband you can count on Plusnet being the cheapest. They also offer new customers a Prepaid Reward Mastercard for signing up and switching. 

Switching broadband providers is very easy and Plusnet will do the process for you to make the transition super easy and hassle-free. The only exception is if you are switching from Virgin Media as they do billing differently. 

Plusnet Unlimited Fibre offers download speeds of 36 Mbps and upload speeds of up to 9 Mbps and is ideal for a few devices connected to Wi-Fi. Plusnet includes unlimited broadband and line rental with its deal and new customers get a Plusnet Reward Card. The Plusnet Reward Card is a prepaid Mastercard and can be used anywhere Mastercard is accepted.

Unlimited Fibre 

Unlimited Speeds


36 Mbps

  9 Mbps

18 Month Contract

Free Set Up!

£21.99 Per Month

£0 Up Front Cost!

Plusnet Unlimited Fibre Extra offers average download speeds of 66 Mbps and upload speeds of 19 Mbps and comes fully unlimited. New customers can get a Plusnet Reward Card worth £60 and up. There are no set up or connection fees making Plusnet a great choice for customers.

Unlimited Fibre Extra

Unlimited Speeds

66 Mbps

19 Mbps

Free Set Up!

£50 Reward Card!

18 Month Contract

£23.99 Per Month

£0 Up Front Cost!

Plusnet Full Fibre 74 Offers 74 Mbps download speeds and 19 Mbps upload speeds with unlimited bandwidth and no connection fees. New customers get £50 reward mastercard.

Full Fibre 74

Unlimited Speeds

74 Mbps

20 Mbps

Free Set Up!

£50 Reward Card!

24 Month Contract

£23.99 Per Month

£0 Up Front Cost!

Plusnet Full Fibre 145 offers download speeds of 145 Mbps and upload speeds of 30 Mbps for medium and large households. New customers get a £60 reward card for signing up on an 18 month contract.

Full Fibre 145

Unlimited Speeds

145 Mbps

 30 Mbps

Free Set Up!

£60 Reward Card!

24 Month Contract

£27.99 Per Month

£0 Up Front Cost!

Plusnet Full Fibre 500 offers 500 Mbps download speeds and 75 Mbps upload speeds from £37.99 per month based on an 18 month contract. New Plusnet customers get a Reward  Mastercard worth £75!

Full Fibre 500

Unlimited Speeds

500 Mbps

  75 Mbps

Free Set Up!

£75 Reward Card!

24 Month Contract

£37.99 Per Month

£0 Up Front Cost!